Article 47401 of comp.sys.amiga.hardware: Path: news.csos.orst.edu!flop.ENGR.ORST.EDU!rutgers!uwm.edu!vixen.cso.uiuc.edu!howland.reston.ans.net!spool.mu.edu!bloom-beacon.mit.edu!news.kei.com!ub!newserve!bingsun2!conshelp From: conshelp@bingvaxa.cc.binghamton.edu (Kriston J. Rehberg) Newsgroups: comp.sys.amiga.hardware,comp.sys.amiga.advocacy,comp.sys.amiga.misc Subject: GOLD SERVICE DISCONTINED (was Re: A4000 Thermal Boot Problem) Message-ID: Date: 29 Jul 93 22:48:31 GMT References: <86605@cup.portal.com> <237t9s$a34@aquila.db.erau.edu> Reply-To: conshelp@bingvaxa.cc.binghamton.edu Organization: Not an organization Lines: 20 NNTP-Posting-Host: bingsunq.cc.binghamton.edu In-reply-to: durgins@db.erau.edu's message of 29 Jul 1993 03:13:00 -0400 Xref: news.csos.orst.edu comp.sys.amiga.hardware:47401 comp.sys.amiga.advocacy:61208 comp.sys.amiga.misc:36750 According to several Commodore dealers i have spoken to, unless you have the Gold Service level 2 or greater (the ones you actually pay MONEY for) Gold Service will not do much more than fix your computer if the new-computer warranty still applies. They do not guarantee depot-to-depot service for level 1, nor do they guarantee the speed of the repair. Short: If you have Gold Service Level 1 (the FREE service) it has ceased to exist in its current form, aside from new computer warranty policies. Why: The company that does the service is restructuring the whole service contract and policies with Commodore. Only if you PAY for your Gold Service will you get Gold Service guarantees. This means that if you want Gold Service, no matter WHAT the books INSIDE the computer's box say, you must take Gold Service level 2 or greater. Commodore sucks. Kris Article 47419 of comp.sys.amiga.hardware: Path: news.csos.orst.edu!flop.ENGR.ORST.EDU!ogicse!uwm.edu!vixen.cso.uiuc.edu!sdd.hp.com!portal!cup.portal.com!David-L From: David-L@cup.portal.com (David Steven Levin) Newsgroups: comp.sys.amiga.hardware Subject: Re: GOLD SERVICE DISCONTINED (was Re: A4000 Thermal Boot Proble Message-ID: <86689@cup.portal.com> Date: 30 Jul 93 04:07:51 GMT Article-I.D.: cup.86689 References: <86605@cup.portal.com> <237t9s$a34@aquila.db.erau.edu> Organization: The Portal System (TM) Lines: 52 Hey All, I see many of you have posted comments concerning experience with Gold Service. Oh well, it looks great on paper. I had read all the posts about long turn-around and signed up for Level II. I just assume never use it but would go nuts with the long turn-around.... ------------------------------------------------------------------ (Kris) > > It really disappoints me how Commodore designs such a great machine and > puts such a skimpy power supply and fan in it. Silicon Graphics (which I > work on) does not skimp on the fans and power supplies and I guess that is > why if they made the Amiga, they could charge twice as much because it > would be built to last. > > BTW, Gold Service is completely backlogged due to a huge number of failures > recently. (Plus the fact that Commodore fired lots of people) I think it > is because the 4000 is not a reliable machine. Anyone at Commdore care to > comment? I say this because a few friends that bought 4000's have problems > too. I don't wish to discourage the purchase of A4000's, but if you do > purchase one, throw in a $10 fan instead of the extended Gold Service. The > fan is a much wiser purchase. I have been considering adding a CPU cooler. I'm sorry that C-A went with the cheeper heat sink. Have you added a fan? Where did you put it? ------------------------------------------------------------------ I recently called Whirlpool (800 help #) to order a belt for my 12 year old washing machine. They were friendly, curteous and actually seemed eager to help (`nah don't get a new machine - just replace the belt'). I received the belt within 3 days - a few days later I received a Survey letter (with self-addressed return envelope) asking for my opinions about the customer service. Makes me want to keep buying Whirlpool - maybe there's something to this customer service thing..... David-L@cup.portal.com Article 47428 of comp.sys.amiga.hardware: Newsgroups: comp.sys.amiga.hardware,comp.sys.amiga.advocacy,comp.sys.amiga.misc Path: news.csos.orst.edu!flop.ENGR.ORST.EDU!gaia.ucs.orst.edu!umn.edu!spool.mu.edu!howland.reston.ans.net!usc!cs.utexas.edu!uunet!utcsri!newsflash.concordia.ca!mizar.cc.umanitoba.ca!kirchh From: kirchh@ccu.umanitoba.ca (Evan Kirchhoff) Subject: Re: GOLD SERVICE DISCONTINED (was Re: A4000 Thermal Boot Problem) Message-ID: Sender: news@ccu.umanitoba.ca Nntp-Posting-Host: ccu.umanitoba.ca Organization: University of Manitoba, Winnipeg, Manitoba, Canada References: <86605@cup.portal.com> <237t9s$a34@aquila.db.erau.edu> Date: Fri, 30 Jul 1993 06:45:11 GMT Lines: 18 Xref: news.csos.orst.edu comp.sys.amiga.hardware:47428 comp.sys.amiga.advocacy:61231 comp.sys.amiga.misc:36767 In article conshelp@bingvaxa.cc.binghamton.edu writes: >According to several Commodore dealers i have spoken to, unless you >have the Gold Service level 2 or greater (the ones you actually pay >MONEY for) Gold Service will not do much more than fix your computer >if the new-computer warranty still applies. They do not guarantee >depot-to-depot service for level 1, nor do they guarantee the speed of >the repair. I think this varies country by country. My A4000 Gold Service documentation listed two choices to select from: Level I (on-site repair on next business day) and Level II (Priority Depot Repair, for those not within 50 km of a service center). There was no mention whatsoever about paying for either one; also, note that Level I is "better" than Level II in this case. -- Evan Kirchhoff, kirchh@ccu.umanitoba.ca