DEMON INTERNET LIMITED ====================== 42 Hendon Lane Finchley London N3 1TT 081-349 0063 (London) 031-552 0344 (Scotland) email internet@demon.net SERVICES.TXT - DETAILS OF SERVICES AND PRODUCTS OFFERED. Last updated 22nd December 1993. The latest version of this document is available from ftp.demon.co.uk:/pub/doc/Services.txt Internet Connections Consultancy and Programming Services Modems, Serial Chips and Serial Cards Apricot Systems Books Please note that all prices exclude VAT. All products and services are subject to VAT at the prevailing standard rate. Internet Connections ==================== All services provide a true direct connection to the Internet, multiple mailboxes and Usenet news. Your computer will need to run PPP or SLIP - we have software available for most machines and plenty of advice. The minimum subscription period is just one month apart from the Mail Forwarding option which is an annual contract. All payments are due in advance of using any service. We have leased lines to the States, our Points of Presence (PoPs), other Internet providers in this country, the Department of Computing Imperial College (major ftp and archie site) as well as to our leased line customers. We have a PoP in Central London to provide cheap leased lines to the 071 dialling code community. All our dial up modems are V.32bis 14,400bps and we drive them at 38,400 baud. The minimum speed at which you may connect is 2,400. Standard Dialup =============== Your computer on the Internet with your own Internet address. File transfer (ftp) directly to and from your computer. Multiple sessions - download/upload mail and news, telnet and ftp all at the same time. Full read/write Usenet news feed - the world-wide conferencing system with over 7000 groups. Multiple mail addresses, e.g.: grahame@yourmc.demon.co.uk cliff@yourmc.demon.co.uk postmaster@yourmc.demon.co.uk Mail must only be processed on the computer connected to us and not passed on to other computers for composing or reading. Setup fee #12.50. Fixed price #10 per month. No on-line charges or usage/volume charges for mail etc. You have to pay your telephone service provider (BT or Mercury) their normal charges. However, once you have connected to your nearest Demon Point of Presence (PoP) you pay no extra - even if you connect to international sites. Connect to London (48 lines), Warrington (8 lines local call from Manchester and Liverpool) or Edinburgh (8 lines). More PoPs are being commisioned for the first quarter of 1994. As a concession, payment for home users can be made monthly in advance by Access or Visa credit cards. No VAT invoices or receipts for monthly payments are issued for this type of account. You may pay for an annual account by cash, cheque or credit card and will receive a VAT invoice for this. Companies are requested to pay annually in advance and will receive a formal VAT invoice. Should you cancel your subscription, any whole months' outstanding will be refunded. Mail Forwarding =============== A supplementary annual charge to the Standard Dialup Service allowing you to use your own domain (e.g. yourco.com) and allowing mail to be forwarded around an internal network. #200 per annum. Network Connections =================== Put your whole network, up to 253 computers, onto the Internet via dial up reserved line, 14.4K leased line or 64K leased line. All network connections include use of your own domain name and thus are not subject to the Mail Forwarding charge. If you already have your own Class C internet address we can route to that or we will register one on your behalf. You may connect to our nearest Point of Presence (PoP). We can recommend and supply suitable routers and advise on software. We will arrange the installation of leased lines on your behalf, however all BT installation and line costs must be met by you. Reserved line ============= A reserved V.32bis/V42bis modem and telephone line at your nearest Point of Presence (PoP). At no extra cost you can take the bi-directional option so that we can dial you when there is incoming mail and/or ftp and telnet sessions - any BT rental and line charges will be invoiced on. Setup #750. Monthly charge #100. *** Leased line options carry a 24 hour support contract *** 14.4K Leased Line ================= A leased line with a V.32bis/V.42bis modem at each end - the modem at your end is supplied on a free rental basis by us. Setup #1,000. Monthly charge #200. 64K Leased Line =============== A 64K leased line for maximum throughput. Setup #1,000. Monthly charge #400. Software for your computer ========================== We are providing a connection service and not software. However we have a very good supply of software for a variety of computers. Please ask for advice for your particular setup. Joining Info ============ We need to know: Your Name Company Name (if applicable) Address Credit Card No & Expiry Date if paying by Access or Visa Credit Card address (if different) Monthly or Annual account? Telephone No. Machine name 1st choice ________.demon.co.uk between 4 and 8 characters Machine name 2nd choice ________.demon.co.uk between 4 and 8 characters OR Domain name _________________ for Mail forwarding/networks - any length Support ======= Support for Internet customers is available as follows: email: internet@demon.net Newsgroups: demon.ip.support.* Monday - Friday (excluding Bank holidays) 9am - 12:30 2pm-6pm 081-349 0063 (4 lines) or 031-552 0344 6pm - 9pm 081-343 3881 Saturdays 9am - 6pm 081-343 3881 Emergencies Only at all other times 081-343 3881 - this gets put through to a pager service. Please note that we cannot accept support queries by other methods (fax, posted mail etc.). Consultancy and Programming Services ==================================== We have considerable experience in communications as well as producing high quality custom software, written in C, for a wide range of applications. We can perform Internet installations, configuration and training. Please contact us to see if we can help. Charges: #500 per day. Minimum of half a day. Modems, Serial Chips and Boards =============================== We are dealers for the US Robotics/Miracom range of modems. In stock and on offer: Worldport V21, V22, V22bis, V23, V42 (error correction), V42bis (compression including MNP/5), V.32 (9,600 bps full duplex), V32bis (14,400 bps full duplex) also includes Group 3 Fax with WinFax Lite software and a 9/25 to 25 pin cable for the PC. Portable battery (supplied) powered or main (supplied) powered. Retail #499. Our Price #230 Sportster V21, V22, V22bis, V23, V42 (error correction), V42bis (compression including MNP/5), V.32 (9,600 bps full duplex), V32bis (14,400 bps full duplex) also includes Group 3 Fax with WinFax Lite software for the PC. Retail #399. Our Price #250 Macster As for Sportster but supplied with Mac Fax and Microphone software and cable. Retails #399. Our Price #250 Courier V32bis with Fax As for Sportster but upgradable to V.Fast and has ASL - Adaptive Speed Levelling which allows the modem connection speed to rise and fall depending on line quality. Also with Class 1 Group 3 Fax and PC FAX software WinFax Lite. Retail #699. Our Price #300 Dual Standard As for Courier V32bis with Fax but also includes Miracom's Courier HST high speed transfer mode at 16,800 bps. This is of particular use if you intend connecting to bulletin boards which may only have high speed modems of this type. Retail price #899. Our Price #350 All USR modems come with a 5 year parts and labour warrantee. Next (working) day delivery is #11.50 for the first modem and #2 per subsequent modem. Please add #25 per modem if paying on account. All prices exclude VAT. None of the software mentioned above as supplied with the modem is suitable for connecting to the Internet. Access/Visa credit cards accepted or Cash/Cheque with order. email orders@demon.net, fax 081-349 0309 or phone 081-349 0063 We have 16550A buffered serial chips for the PC at #16 each. Our stock of serial boards for the PC varies depending on availability. We have a single port card containing one 16550A with a 25 way connector for #35 or a dual port for #51. Postage and Packing #5. Apricot Systems =============== We are an Apricot Systems Centre and Authorised Unix Centre. Please contact us should you have any requirement. Many people do not realise that Apricot have an excellent range of high- specification PCs at low prices. Call 081-349 0063 or email orders@demon.net for more info. Books ===== We keep a number of Internet and UNIX books in stock. Please email orders@demon.net for a list or use anonymous ftp from ftp.demon.co.uk:/pub/doc/books