Sales
How to place an orderTelephone: 715-367-7667
Fax: <not available at this time>
Mail: PO Box 55, Bryant, WI 54418-0055, U.S.A.
InternetWeb sitehttp://www.softlogik.com
If you use an Internet browser, you can click on the link above to jump directly to SoftLogik's web site.
Free Technical Support OptionsInternetSoftLogik Publishing answers questions posted to the SoftLogik mailing list. Email listhelp@softlogik.com for joining instructions. If your question is private, you can also email support@softlogik.com.
Visit our web page at http://www.softlogik.com for program updates.
Mail or FaxSoftLogik Publishing answers questions mailed to:
SoftLogik Support
PO Box 55, Bryant, WI 54418-0055, U.S.A.You may also fax your questions to <not available at this time>, but all replies for free support are sent via mail.
Paid Technical Support OptionsBefore you call for help1. Check the ReadMe file included with PageStream for information that may pertain to your problem.
2. Check the troubleshooting section of the help system for suggestions.
3. Test other files in PageStream and with other programs. Try to narrow down the problem before you spend money on technical support.
4. Make sure your equipment is properly connected.
5. Remove optional extensions and utilities that are run automatically when you start your computer and which could conflict with PageStream.
6. Know your program version and registration number. We must receive your registration card by mail or fax before we can help you.
7. Have your VISA, MasterCard, American Express or Discover card number and expiration date available if you need to buy a Support Credit or the Annual Support plan.
8. Be prepared to discuss your computer system and program setup. For better support, you should be in front of your computer when you call.
Annual Support PlanIf you are a desktop publishing professional, you know how frustrating it can be to need an answer and not have anyone to turn to. With the SoftLogik Annual Support plan for PageStream, help is only a toll-free phone call away. For a low annual fee, SoftLogik Annual Support provides up to 25 problem resolutions on a toll-free telephone line. (A $300 value!) It's like having your own consulting service on hand!
Call 715-367-7667 for Paid Annual Support help. If all of our representatives are busy, we'll call you back!
- An additional 25% discount off the price of new SoftLogik releases.
- An additional 25% discount off the price of major updates.
- Free minor updates are sent automatically for one year.
- $149 per year. 25 Support Credit package, valid for one year.
- 1pm-5pm Central Time, Monday to Friday except holidays.
Support CreditsEach SoftLogik Support Credit is good for one technical support problem resolution. If we solve your problem in less than 15 minutes, you can ask additional questions up to the 15 minute limit. If your problem takes longer than 15 minutes to solve, you'll still only be charged a single flat fee. Support Credits can be used for any SoftLogik application on any platform, and can be saved for three years.
Call 715-367-7667 for Support Credit help. If all of our representatives are busy, we'll call you back.
- 15 minute maximum for multiple questions.
- A credit card is required to buy Support Credits by phone. (VISA, MasterCard, Discover or American Express.)
- 1pm-5pm Central Time, Monday to Friday except holidays.
- buy 1 credit for $15
- order a 5 credit pack for $60
If you don't have a credit card, you can order Support Credits by mail in advance.