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Obtaining Support

1.1 NetConnect Support

There is an official NetConnect v2 support site where you can read news, download extra files etc. This official site is www.active-net.co.uk.

Vapor also provides a NetConnect mailing list which entitles you to discuss problems relating to NetConnect, discuss the product with other users, receive information about updates, suggest new features you would like adding. It is very important that you subscribe yourself to this list if you are a NetConnect user!

How do you subscribe? You send a email to netconnect-request@vapor.com and within that email you put:

subscribe

You will be sent a message back confirming that you are now subscribed to the mailing list.

One you are on the list you should start receiving mails from other users (they will be sent automatically). If you want to send a message to the list send an email to netconnect@vapor.com. Your message will be automatically sent to everyone else on the list!


1.2 Active Technologies Support

Obtaining support directly from Active Technologies is relatively easy. There are various ways that we can be contacted from the UK and Internationally.

Address:
Oval House
113 Victoria Road
Darlington
County Durham
DL1 5JH. England

Tel, Fax and Electronic Contact:
Telephone+44 (0)1325 460116
Facsimile+44 (0)1325 460117
World Wide Web Our Main Web Site
E-Mail Active Technologies Support


1.3 Various Mailing Lists

There a various mailing lists which you can subscribe to in order obtain support, help and further information about the software contained within NetConnect. 

AmIRC	      amirc-request@vapor.com 
AmFTP	      amftp-request@vapor.com
Microdot-II   md-2-request@vapor.com
Voyager       voyager-request@vapor.com
AmTelnet      amtelnet-request@vapor.com
AmTerm        amterm-request@vapor.com
X-Arc         x-arc-request@vapor.com

To join these mailing lists write a mail and put SUBSCRIBE into the body of your text.

For help about using the listserver, write to listserv@vapor.com and put the word HELP in the body of the message (subject is ignored).

Once you are subscribed (remember to only send one email as you will be subscribed multiple times) you will be sent an email which tells you you are subscribed and how to write emails to the mailing list. It will also tell you how to unsubsribe from the list.


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