MAILORDER BUSINESS HOURS Order line, 24 hours/7 days USA 1-800-766-5757 (Briwallians answer order line 9AM-8PM EST, Mon-Fri; 10AM-4PM EST, Saturday) Order line, 24 hours/7 days Outside the USA 1-215-683-5661 Customer Service, 9AM-5PM EST Mon-Fri 1-215-683-5433 Technical Support, 9AM-5PM EST Mon-Fri 1-215-683-5699 FAX Line, 24 hours/7 days 1-215-683-8567 BBS Line, 24 hours/7 days 1-215-683-7499 PLACING YOUR ORDER BY PHONE If you know what you want just call us 24 Hours Toll-Free at 1-800-766-5757. If you need help with your selection, pricing or have any questions then call us between 9AM and 8PM EST. BY MAIL If you prefer you can complete our order form and mail it to: Briwall, PO Box 129, Kutztown PA, 19530 BY FAX If you prefer you can fax your order to us at 1-215-683-8567. Our fax line is open 24 hours, 7 days. BY BBS Orders can be entered on our BRIWALL BBS by calling 1-215-683-7499. PAYMENT METHODS We gladly accept and VISA or MASTERCARD, Personal Check, Money Order, Wire Transfer, School and Business Purchase orders (must be approved). We will also COD to established Briwall Customers. SHIPPING/HANDLING RATES ------------------------------------------------------------------ WITHIN THE USA ------------------------------------------------------------------ SOFTWARE If you are ordering software only, please add the following charge to your ENTIRE order (not each item in the order). UPS Ground $5.00 Continental USA UPS Air/Rush 8.50* Continental USA, Hawaii & PR UPS Overnight 15.00+$3/lb USA only Priority Mail 5.00 USA Only, (APO & FPO Included) Fed Ex 2-Day 13.00 USA Fed Ex Overnight 17.00 USA * add $10 for rural Alaska HARDWARE Fed-Ex 2-Day $13.00+$2.50/lb over 20lbs Fed-Ex Overnight $17.00+$4.00/lb over 20lbs UPS Ground, UPS Overnight Freight charges vary depending upon UPS Air/Rush, Priority Mail weight of package and you location. **Insurance: You must add $1/$100 ordered for all orders over $300** ------------------------------------------------------------------ CANADA AND MEXICO ------------------------------------------------------------------ Priority Mail $8.00 DHL Call for rates Hardware Call for rates ------------------------------------------------------------------ Outside of North America - You will have to call or write us. The charge depends on the destination country and the weight and value of the item(s). ------------------------------------------------------------------ RETURN/EXCHANGE POLICY SOFTWARE & ACCESSORIES If you are not entirely satisfied with the product you received you can return it to us within 15 days for exchange or refund. All returned items must be in like new condition. Entertainment titles can not be exchanged or refunded. If you would like an exchange, please specify what you want and be certain to include the freight charges above for shipping the new item out to you. Refunds are subject to a 20% restocking fee ($10 minimum per item refunded). If you prefer, you can return an item to us and keep the amount on open credit for future use. Sorry, but shipping charges are not refundable. Please allow 2-3 weeks for processign refunds. Defective software items will be replaced free of charge. If you have a defective disk, we suggest that to save time, you send it to the Publisher for replacement. If you send it to us, we will gladly replace it, but we first must get the replacement from the Publisher. HARDWARE Harware exchanges are with pre-approval only. At our discretion we will replace or repair defective items returned to us within 30 days. You must call for a Return Authorization number (RA#) on hardware, BEFORE returning it to us. Please allow 30-60 days for processing hardware returns. SPECIAL ORDER ITEMS We offer many products that are difficult to find or very expensive. These items are specialty items that are purchased just for you. We therefore cannot exchange or refund these items. We will let you know before you purchase, if the item is a special order item.