Thank You, from Progressive Peripherals & Software ------------------------------------------------------------------- Superbase Professional is the result of over 8 man-years of intensive research and development in computerized database management systems. By purchasing this product, you have placed in your hands a system designed by experts, which combines power and ease of use in a way unique to your computer. We urge you to take full advantage of Superbase Professional! To do this, you should at least examine the contents of both manuals and the manual addendum stored in the README!.doc file on the Program disk. We also suggest you become aware of the support facilities which PP&S has designed to handle your needs. The following paragraphs summarize these important support provisions and provide guidelines for their use. Thank you for your purchase. We are confident that Superbase Professional will soon become one of your most valuable computer resources! About O.S.I.N. ------------------------------------------------------------------- The Official Superbase Information Network (OSIN) is an electronic bulletin board system dedicated to the users of Superbase Professional. Through this system, you will be able to receive technical assistance directly from Superbase Application Developers, and from Progressive's technical support staff. OSIN provides you with a forum for discussion of Superbase projects with other users all over North America. For additional information, please contact our technical services department. You will receive information about OSIN when you send in your completed use registration card. Communication with a bulletin board system is accomplished via telephone with a modem. If you are unfamiliar with this procedure, you are missing out on one of the most convenient and informative services available to you, and we strongly recommend that you speak with your dealer to find out more about this process. Official Superbase Application Developers ------------------------------------------------------------------- An Official Superbase Application Developer (OSAD) receives additional support from PP&S to facilitate development of professional or commercial database applications. OSADs can, in certain instances, receive marketing advice or assistance directly from PP&S after completing their application. OSAD conferences are planned, with special guest speakers to give their expert insights on Superbase Professional's powerful development system. More details regarding OSADs will be posted to the Official Superbase Information Network (OSIN). Technical Support: ------------------------------------------------------------------- Technical Support is always available through OSIN. We have the capability of 16 incoming phone lines, which virtually eliminates waiting, and you are never put on hold. You may post your question at any time, day or night, even on weekends. Although some questions may take several hours of research, you will often receive an answer the same day. This method of support is very effective, since you can, if necessary, transmit files, forms, application code and your own comments directly to the technical support department. This dramatically increases the quality and efficiency of the support you can receive. As always, you may ask for assistance via U.S. Mail. We will answer each letter as quickly as possible, but we strongly recommend use of OSIN for the quickest response. Premium Technical Support is available by phone Monday through Thursday from 9:00 am to 6:00 pm , Mountain Standard Time, Friday 9:00 am to 5:00 pm. (excluding holidays) Most technical support questions are more difficult to explain over a telephone than they would be if presented in a concise, visible way. We therefore strongly urge all users to send inquiries via the OSIN, or in writing. This gives the technical support department the opportunity to research questions in a more thorough way and answer in a more detailed, direct fashion. Please respect the rights of other users to obtain telephone support by not abusing your telephone support priveleges with long, drawn-out discourses involving complex situations. If you suspect you have found a problem in the program, take the time to see if the problem repeats and write down the circumstances under which the bug surfaced. If possible, adhere to the "Bug Report" format you'll receive in your technical support packet. In this way, the quality of the support you have access to will continuously improve. NOTE: TECHNICAL SUPPORT WILL NOT BE AVAILABLE TO ANYONE IN ANY FORM BEFORE RECEIVING A VERIFICATION OF REGISTRATION PACKET. THIS PACKET WILL CONTAIN THE TECH SUPPORT NUMBER NEEDED TO RECEIVE TECHNICAL ASSISTANCE. PLEASE SEND IN YOUR REGISTRATION IMMEDIATELY, AS WE CANNOT MAKE ANY EXCEPTIONS! NEW PRODUCT! Available April/May 1988 FRAMEGRABBER! ------------------------------------------------------------------- One of the most convenient ways of generating IFF graphics for use in Superbase is with a realtime color digitizer like Framegrabber, which is manufactured by PP&S. Framegrabber can capture live color images from a color camera, b&w camera, VCR, or even television broadcasts, and save them to disk in various graphic modes. These images can then be edited or simply used "as is" to form a picture database with Superbase! The possibilities opened up by this process are virtually limitless. We have included samples of images that were digitized by Framegrabber. These are stored on the Forms Editor disk in standard IFF format. If you like what you see, contact your dealer or PP&S for more information about Framegrabber. Progressive Peripherals & Software 464 Kalamath Street Denver, Colorado 80204