|2-Operator Operations







                               By Signal
                           (American Article)

'Hello C&P telephone, may I help you?'

We  all  know  that TSPS operators are one of the most dangerous around.
But  is  life  as an operator really that interesting.  When you come to
think  about  it,  you  realize that although it would be great to be an
operator,  think  about  all  the potential drawbacks.  If you have ever
taken a tour of either an AT&T switching station, or a Bell station, you
know  that  operators  don't have the best 'offices' around.  Personally
operators  must  have  the  most  routine,  and probably one of the most
boring jobs around.  Since the late 1980s almost all switching tasks are
performed by computer, there is really no need to have a human operator.
The  operator's  primary  task  is  to  oversee the computer and to take
anycalls regarding collect calls, and billing.  Even with collect calls,
this  is  now  handled  by computer, where you dial 0+NPA+Nxx+xxxx and a
voice  recording  will  ask  you  for  your  name.   Basically  the TSPS
operators  exist to make operator-assisted calls.  TSPS operators are so
dangerous  because  they  have  an  ANI  readout  display  and are known
sometimes  to  monitor  operator-assisted  calls.   So  is  becoming  an
operator really a career choice?